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Business Operations

customer relationship management

Customer Relationship Management is the Key to Retaining Customers

Let’s Make this (Customer) Relationship Work The customer relationship is one of the most important relationships a business will have. As companies grow, expanding their customer base, their sales and marketing activities can become vastly more complicated. Companies that have more than ten customers and two employees probably need some way to manage those customer […]


qualified business income

Qualified Business Income: What to Expect from New Sec. 199A Updates

What Qualifies as Qualified Business Income? In the six months following the passage of the landmark Tax Cuts and Jobs Act, the business community has been anxiously awaiting clarifications on certain aspects of the legislation. Specifically, the area that defines qualified business income. Now, guidance is finally on the way. In summer 2018, the IRS […]


best advisor you can hire

Don’t Go It Alone: The Best Advisor You Can Hire Is Worth Every Penny

The Best Advisor You Can Hire Would Hire Herself, Too The best advisor you can hire will be a clever and a creative problem solver who interacts with you with total integrity, honesty, and ethical conduct. The worst? Someone’s goal of growing richer and richer at your expense- and that’s one of the better scenarios. […]


Board of Directors

What Is the ROI for a Private Company Board of Directors?

Successful firms view their boards of directors as competitive weapons. Boards impact the most important business matters. And, since they are expensive and consume substantial time, a board of directors needs to be effective in their impact.


Outcome-driven development

Outcome-Driven Development: Switching from Minimum Viable Product to Minimum Viable Outcome

By taking the minimum viable product (MVP) ethos and applying it an outcome-driven development process, your business can realize tangible and lasting improvements to its bottom line.


EBITDA and Other Scary Words

Scary Word(s) No. 10 – Commitments and Contingencies

Many balance sheets have a line called “Commitments and Contingencies” between the liability and equity sections. The strange part is there are no dollar amounts listed. So, what the heck are commitments and contingencies?


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