About Chantal Roberts

Chantal M. Roberts, CPCU, AIC, RPA, ITP is a claim handling practices, standards, and procedures consultant, speaker, professor, and author. With 25 years’ experience as an adjuster, she released The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling in July 2021. Once Upon A Claim: Fairy Tales to Protect your Ass(ets) is her second book which helps consumers understand insurance claims and policies.