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family business roles and responsibilities

Protect Your Family Business with Smart Succession Planning

Clarifying Roles and Responsibilities for Smooth Transitions

In family business, a succession plan guarantees continuity. It ensures a smooth transition of leadership so that the business can carry on. Where no succession plan exists, the risk of turbulence and conflict is high.

Creating a succession plan is a fairly straightforward but necessary task. It details the transfer of power from one generation to the next. However, family dynamics often get in the way of creating and executing this plan.

The Family in Business Vs. The Family At Home

Families tend to operate in business as they do at home. Families that have clear and open dialogue about uncomfortable aspects of life will also be able to have uncomfortable conversations about business. Succession conversations are replete with discomfort.

A family business, much like a family at home, is required to be structurally sound, with a well-defined hierarchy outlining clear boundaries. When a family in business has structural integrity, transitions are more likely to be predictable and smooth. When a family lacks functional structure, chaos can ensue during times of normative and non-normative transitions.

[Editor’s Note: For more information on this topic, please see “Study Finds 4 of 5 U.S. Family Business Owners Lack Adequate Succession Plan,” and “Succession Planning and Exit-Strategies are Too Important to Ignore,” both by Michele Schechter.]

Family Businesses Need Structure, i.e. Rules

The structure that succeeds contains clarity of leadership, as well as specific roles, rules and responsibilities for each member of the family. Some of these aspects can be understood covertly, such as the ways in which people communicate, their expected work ethic,  and how secrets are handled. Others can be more overt, such as how to make and spend money, how to honor traditions, and so on.

These overt and covert aspects are unique from family to family, but the fact that clear-cut rules exist, in general, is consistent across the board. Rules can help support structure, and they can also challenge that structure if individual members choose to live outside the rules.

Roles and Responsibilities of the Family in Business

The same rings true for roles and responsibilities. Some are clear and well-defined, and others are learned behaviors over time. For example, there may be one person in the family business that has taken on the role of mediator; or planner; or rebel.

Another member may be the compliant one, trusted to do whatever needs to be done. The responsibilities are likewise born of the rules and roles, and can be automatic and internalized, or clearly stated. Some of these can be gender-based, age-based or dictated by any of a whole host of family values.

The ways in which the family functions within the structure is often mirrored in the family business. Therefore, if the younger generation has no authority in the family, then it is predictable that this will also be the case in the family business. This means that, when the younger generation determines a transition in leadership is warranted, there may be no clear path to execute.

Likewise, if the older generation has not groomed the younger generation for leadership, the leadership transition may not occur in a timely or effective manner.

The Importance of Creating and Maintaining Business Structure and Integrity

The dual function of families in business means that there may be inconsistencies in leadership, which makes it critical to set clear boundaries and roles. For example, the family at home may be matriarchal in its decision-making and planning, but patriarchal in the business sense.

Additionally, in-laws may have no authority in family decisions, but may be instrumental to the business. In other words, wearing multiple hats in different contexts can be functional, as long as each person knows which hat to wear, and when, and what the rules and responsibilities are.

[Editor’s Note: Another great article on this topic is “When It Comes to Succession Planning: Plan B is Always Plan A” by Lee Eisenstaedt]

Therefore, when looking toward succession, the real challenge is creating and maintaining structural integrity. The more intact the structure, the more predictable and seamless the transition can be. When the family business structure is not well organized, reorganization must become the primary goal. When reorganizing family structure at home, a family therapist can be helpful. When reorganizing a structure in family business, a family business consultant may bring similar value.

A consultant can evaluate and assess where the structure is vulnerable or cracked. He can deflate power struggles, resolve new or generations-old conflicts, and, most importantly, clarify the roles and rules for each level of the structure. When clarity is in place, so is cohesion. Cohesion allows for family members to focus on the business at hand, and maintain success for generations to come, easing through transitions with an eye toward growth and prosperity.

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About Carrie Weiner Rosenbloom

Carrie Rosenbloom is a licensed marriage and family therapist, and attorney mediator in Ann Arbor, Michigan. She specializes in helping individuals and families navigate the complexities of divorce. Carrie also works with family businesses, helping them manage transitions, create succession plans, resolve conflict, and integrate a cohesive culture throughout family owned businesses. More information can…

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